FAQs
Common Errors and Resolutions
error | resolution |
No such column '{FIELDNAME}' on entity '{OBJECT}'... | The running user (i.e. Champify Admin that started the job) does not have permission to access/edit the field. This can be fixed by either granting permissions to the running user, or by running the champify jobs as a different user that has the proper permissions. |
System.LimitException - message: Too many SOQL queries: 201 | This error is usually caused by an existing trigger in your salesforce that has not been properly configured to handle changes in batches of up to 200 records. There may be a stack trace in the error message that identifies the offending trigger, but if not, you’ll need to review the triggers that are currently configured.
If this error is being thrown by the CDPImporter job, you may be able to resolve the issue by reducing the batch size by modifying Champify’s Custom Setting Add_Batch_Size__c . Other jobs already use a minimal batch size. |
Champify Triggers
Champify uses various triggers to alert the appropriate people on relevant changes. To enable/disable these triggers, modify the following Custom Settings for Champify:
Enable Contact Slack Alert Trigger→ fires on contact create/update
Enable Lead Slack Alert Trigger→ fires on lead create/update
Enable New Opportunity Email→ fires on new opportunity
Enable Account Owner Email Trigger→ fires on account owner changes
Disable Lead Conversion Trigger→ fires on leads converted into contacts
CRM Migrations
Upon install, Customers are given a unique app id to sync their CRM with the Champify Data Platform. In the event of a CRM migration, this unique app id needs to be “reset” for a successful migration. Steps below,
- Turn off the Champify jobs in the old CRM (hit “disable champify” from the Admin page).
- Navigate to the Champify custom settings under SFDC Setup and set the “app id” field to null
- Reach out to your account manager and ask for your app id to be reset
- Once step 3 is complete, add the app id to Champify in your new CRM (either via the prompt on the Admin page or via the custom settings)
- Enable Champify jobs in new CRM
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